Return & Refund Policy

Last Updated: 05-12-2025

1. Returns Eligibility

To be eligible for a return:

• Item must be purchased directly from FlyPick Shop
• Item must be unused and in the same condition as received
• Item must be in the original packaging with all tags attached
• Return must be requested within 7 days of delivery

2. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as "final sale"
• Perishable goods (food, flowers, etc.)
• Intimate or sanitary products

Some time it may vary

3. Return Process

To initiate a return:

1. Contact our customer service at mahadi379377@gamil.com within 7 days of delivery
2. Provide your order number and reason for return
3. We will email you a return authorization and instructions
4. Package the item securely with the original packaging
5. Ship the item back to us using the provided return label

4. Return Shipping

• Free Returns: We provide a prepaid return label for [reason - defective items/wrong items]
• Customer-Paid Returns: Customer is responsible for return shipping costs for [reason - change of mind]
• We recommend using a trackable shipping service
• Original shipping fees are non-refundable

5. Refunds

Once your return is received and inspected:

• We will notify you of approval or rejection of your refund
• Approved refunds will be processed within 3 business days
• Refunds will be issued to the original payment method
• Depending on your payment provider, it may take additional time for the refund to appear in your account

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item:

• Contact us at 01571512841
• Return the original item following our return process
• Once received, we will ship the replacement item

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 7 days of delivery
• Include photos of the damage or defect
• We will provide a prepaid return label if needed
• You may choose between refund or replacement

8. Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account again
2. Contact your credit card company (processing time may vary)
3. Contact your bank (processing time may vary)
4. If still unresolved, contact us at 01571512841

9. Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded unless they are defective.

10. Gifts

If the item was marked as a gift:

• The refund will be issued to the original purchaser
• A gift receipt must be included with the return

11. Contact Us

For questions about our return policy:

Email: [mahadi379377@gmail.com]
Phone: 01571512841 (WhatsApp)
Address: Sirajganj